Carrier Inquiries - How can we help you?

Here are some common questions and answers we get from our carrier partners:

How long does it take to process my payment/When will I receive payment?

Payment and processing time may vary; the dynamic process means we cannot guarantee a specific timeframe. However, if is a priority for TranzAct and our clients to process invoices correctly and efficiently. You can receive updates via the MyTranzAct Carrier tool.

How can I obtain my remittance information?

All remittance information is available electronically. Just go to the web address below and follow the instructions:

How do I access the MyTranzAct Carrier Tool?

You can login to MyTranzAct Carrier by clicking on the blue LOGINS button at the right of the navigation bar on the top of the website and selecting MY TRANZACT CARRIER. If you haven't registered for the tool before, you can do that on our carriers page.

What if I forgot my password to MyTranzAct Carrier?

  1. Click the blue LOGIN button at the top right of this page and select MY TRANZACT CARRIER.
  2. Select Forgot Password (at the bottom of the page).
  3. NEW SCREEN APPEARS: Enter your User ID and e-mail address in the appropriate fields.
  4. Select Send.
  5. GO TO YOUR E-MAIL: Open up the e-mail.
  6. Go the Link provided in the e-mail.
  7. Fill out all fields.
  8. Select Submit.

Please note: Your User ID is your e-mail address.

How do I know if the invoice I uploaded using the Upload Invoice Tool worked?

You will receive a confirmation e-mail with the Bill ID number.

Why can't I see the invoice I just uploaded?

Once you upload your invoice, it will take 48 hours to process. At that point, you will be able to view it through the Freight Bill Inquiry page.

What is a SCAC code?

The Standard Carrier Alpha Code (SCAC®) is a unique two-to-four-letter code used to identify transportation companies. NMFTA developed the SCAC identification codes in the mid 1960's to facilitate computerization in the transportation industry. You can find out more information on the NFMTA website.

I have a question that isn't answered on this page. Who can I contact?

Just send us an email at [email protected] or call us at 630.530.6711, and we will be happy to assist you.