Carrier Inquiries
Common questions and support for carriers that service our customers
How can I submit invoices?
TranzAct has multiple options for submitting invoices that are outlined in 7 Ways to Submit Invoices.
How do I view my payment status?
All invoice and payment status can be found at MyTranzAct Carrier.
Once registered, carriers have 24/7 access to view invoice status, download remittance reports, and view billing trends such as invoice rejections and reductions.
How do I register for the My TranzAct Carrier website?
Visit MyTranzAct Carrier and click on REGISTER NOW. Registration is free and carriers may have an unlimited amount of users.
Carriers will be contacted within 48 hours of registering with instructions on how to set up their password.
Having trouble accessing the MyTranzAct Carrier Tool?
You can see if you’re currently registered by following the instructions below:
- Visit MyTranzAct Carrier select “Forgot Password?” towards the bottom of the page.
- Enter in your email address in both the username and email address boxes, and click SEND.
- If you are registered you will receive an email confirmation. If you are not registered it will give you an error and ask you to register for the website.
If you are not registered you can register by visiting MyTranzAct Carrier and click REGISTER NOW. Someone will reach out to you within 24-48 hours.
How long does it take to process my payment/When will I receive payment?
Payment and processing time may vary; the dynamic process means we cannot guarantee a specific timeframe. However, if is a priority for TranzAct and our clients to process invoices correctly and efficiently. You can receive updates via the MyTranzAct Carrier tool.
How can I obtain my remittance information?
All remittance information is available electronically. Just follow the instructions at TranzAct Remittance.
What is a SCAC code?
The Standard Carrier Alpha Code (SCAC®) is a unique two-to-four-letter code used to identify transportation companies. NMFTA developed the SCAC identification codes in the mid 1960's to facilitate computerization in the transportation industry. You can find out more information on the NFMTA website.
Why should I use EDI?
A guide that details the benefits of EDI - such as saving time, money, and reducing errors - can be found here.
How can I get setup with EDI?
To get started with EDI setup, send an email to EDI@tranzact.com or let one of the shippers you're working with know you're interested and we will get in touch.
I have a question that isn't answered on this page. Who can I contact?
Just send us an email at carrierinquiries@tranzact.com or call us at 630.530.6711, and we will be happy to assist you.
Certified. Accountable. Ethical. Award-Winning.
The largest WBENC-certified freight payment provider, we hold ourselves to the strictest standards to secure your data. We believe in an ethical approach to everything we do, and our commitment to excellence has resulted multiple awards.
TranzAct is the Largest WBE Freight Audit & Payment Provider - Certified USWCC, IWBE, NWBE and WBENC
Our Information Security Management System (ISMS) is certified by Prescient Security as ISO/IEC 27001
Our EcoVadis rating reflects ethical, environmental, and social commitment across all operations.
Officially recognized by FedEx for consistently meeting carrier standards and outstanding customer service.
Recognized by FedEx® and Estes Express® for Excellence
Officially recognized by FedEx and Estes Express for both consistently meeting carrier standards and analytics for receiving invoices electronically, processing, and remitting payment details, and managing disputes on behalf of customers as well as delivering outstanding customer service. Additionally, TranzAct boasts partnerships with carriers such as Werner Enterprises, JB Hunt, Hub Group, and many others.
